Our Services
Behind every smooth rental process is strong support. We assist property owners with the day-to-day admin, communication, and coordination that keeps your rental business running cleanly and reliably. 每一个顺畅的租赁流程背后，都有坚实的支持。我们协助业主管理日常行政、沟通与协调，确保您的租赁业务运行顺畅、可靠。
Tenancy Renewal & Administration 租约续签与行政管理
We assist landlords with the tenancy renewal process by preparing the necessary documents, coordinating with tenants, and ensuring everything is completed on time. Our role is to support the landlord — not act as agents — and help maintain a smooth relationship with tenants.
我们协助房东完成租约续签流程，包括准备所需文件、与租户协调，并确保一切按时完成。我们的角色是为房东提供支持——而非充当代理——以帮助维持与租户的良好关系。
All legal matters are reviewed with our appointed legal counsels to ensure compliance with current regulations and build tenant trust through proper documentation.
所有法律事务均由我们指定的法律顾问审查，以确保符合现行法规，并通过完善的文件流程建立租户的信任。
Scope of Service:
服务范围
- Document Preparation: Helping owner to draft and update tenancy agreements, renewal letters, and revised terms.
文件准备： 协助业主起草和更新租赁协议、续签信函及修订条款。 - Tenant Coordination: Liaise with tenants on behalf of the landlord — including discussions on renewal period, rental adjustments, or special requests.
租户协调： 代表房东与租户沟通，包括续签期限、租金调整或特殊请求的讨论。 - Timeline Monitoring: Track tenancy dates to ensure renewals are done early and avoid vacancy gaps.
时间监控： 追踪租赁日期，确保提前续签，避免空置期。 - Legal Review: Work with our legal advisors to check agreement terms and ensure alignment with Malaysian tenancy law.
法律审查： 与法律顾问合作，核查协议条款，确保符合马来西亚租赁法律。 - Execution & Filing: Arrange signing by both parties and maintain organised digital records for landlord reference.
签署与归档： 安排双方签署，并维护有序的电子档案供房东查阅。
Outstanding Payment Collection / Notification
租金欠款收取与通知
We help landlords manage their rental income with a structured and proactive approach. Our team ensures prompt payment collection, follows up on arrears professionally, and keeps everything well-documented.
我们以系统化和积极的方式协助房东管理租金收入。我们的团队确保及时收取租金、以专业方式跟进欠款，并妥善保存所有记录。
Scope of Service
服务范围
- Monthly Rent Monitoring: Keeping track of due dates and payment status for each tenancy.
租金月度监控： 追踪每份租约的到期日与付款状态。 - Payment Reminders: Sending polite but firm reminders before and after rent due dates to encourage timely payment.
付款提醒： 在租金到期前后发送礼貌但坚定的提醒，鼓励准时付款。 - Issuing Notices: Preparing and issuing formal demand letters for late or missed payments in accordance with the tenancy agreement.
发出通知： 根据租赁协议准备并发出正式催款函，针对延迟或漏付的租金。 - Follow-Up Action: Maintaining professional follow-up communication with tenants to resolve outstanding issues.
后续跟进： 以专业沟通方式与租户联系，解决欠款相关问题。 - Record Keeping: Creating and maintaining accurate reports of payment histories, arrears status, and correspondence logs for landlord review.
记录保存： 制作并维护准确的租金支付记录、欠款状态及往来沟通记录，供房东查阅。
Tenant Communication & Problem Solving
租户沟通与问题解决
We act as a professional liaison between landlords and tenants, managing communication, resolving issues, and maintaining the property’s condition and tenant satisfaction.
我们作为房东与租户之间的专业协调者，负责管理沟通、解决问题，并维护物业状况与租户满意度。
Scope of Service
服务范围
- Complaint Handling: Receiving and documenting tenant feedback or service requests (e.g. repairs, facility issues, disturbances).
投诉处理： 接收并记录租户反馈或服务请求（如维修、设施问题、干扰等）。 - Solution Coordination: Arranging necessary repairs or maintenance with relevant parties.
解决协调： 与相关方安排必要的维修或保养工作。 - Progress Monitoring: Ensuring that all issues are followed through until resolved, with updates provided to the landlord.
进度跟进： 确保所有问题得到持续跟进直至解决，并及时向房东汇报进展。 - Routine Check-Ins: Periodically checking in with tenants to maintain positive relations and detect potential issues early.
定期回访： 定期与租户联系，保持良好关系，并及早发现潜在问题。 - Documentation: Logging all complaints, actions taken, and outcomes in a report for transparency and accountability.
记录归档： 将所有投诉、采取的措施及结果记录成报告，以确保透明度和责任落实。
Leasing Process Guidance & Legal Support
租赁流程指导与法律支持
We provide clear, step-by-step guidance throughout the leasing process, helping clients understand legal terms, rental agreements, and their responsibilities. Whether you're a first-time landlord or managing multiple properties, our team ensures that the entire leasing journey is easy to follow and legally sound.
我们在整个租赁过程中提供清晰的分步骤指导，帮助客户理解法律条款、租赁协议及其责任。无论您是首次出租房产，还是管理多处物业，我们的团队都能确保整个租赁过程简单易懂且符合法律要求。
All legal matters are managed in partnership with our appointed legal counsels—carefully selected and qualified professionals who ensure that every decision and document is legally compliant, secure, and trustworthy.
所有法律事务均由我们与指定的法律顾问合作处理，这些经过精心挑选并具备资质的专业人士，确保每一项决定和文件都符合法规、安全可靠且值得信赖。
Scope of Service
服务范围
- Leasing Consultation: Offering one-on-one guidance to explain the full leasing procedure, including timeline, required documents, and legal considerations.
租赁咨询： 提供一对一指导，解释完整的租赁流程，包括时间表、所需文件及法律注意事项。 - Agreement Review: Assisting landlords in understanding the terms of tenancy agreements, renewal clauses, termination rights, and statutory obligations.
协议审查： 协助房东理解租赁协议的条款、续签条款、终止权利及法定义务。 - Legal Coordination: Working with our legal partners to ensure that all documents, notices, and agreements meet current legal standards and protect the landlord’s interests.
法律协调： 与法律合作伙伴协作，确保所有文件、通知及协议符合现行法律标准，并保护房东权益。 - Client Education: Explaining jargon words in rental agreements.
客户培训： 解释租赁协议中的专业术语。 - Ongoing Support: Answering questions and providing advice throughout the lease term, ensuring landlords feel confident and well-informed.
持续支持： 在整个租赁期间解答问题并提供建议，确保房东充满信心且信息充分。
Tenancy Administration
租约管理
Tenancy administration is key to a well-run rental property. We manage the behind-the-scenes work—ensuring every tenancy is documented, monitored, and handled with care.
租约管理是确保出租物业顺利运营的关键。我们负责处理幕后事务，确保每份租约都有完善的记录、持续的跟进，并得到妥善管理。
Our team oversees everything from tracking renewal dates to issuing notices and reminders, so landlords stay informed and in control without stress.
我们的团队负责从追踪续约日期到发出通知和提醒的全程管理，让房东在无压力的情况下随时掌握租约动态。
Scope of Service
服务范围
- Tenancy Monitoring: Track key dates such as renewals, terminations, and notice periods to avoid missed deadlines.
租约监控： 追踪续约、终止及通知期限等重要日期，避免错过截止时间。 - Document Management: Prepare, update, and organize agreements, letters, and rental schedules for easy reference and compliance.
文件管理： 准备、更新并整理协议、信函及租金计划，方便查阅并确保符合法规。 - Tenant Communication: Handle all notices and correspondence with tenants in a clear, professional manner.
租户沟通： 以清晰、专业的方式处理所有通知及与租户的往来。 - Payment Tracking: Monitor rent collection, follow up on late payments, and provide timely updates and arrears reports.
付款追踪： 监督租金收取，跟进迟付情况，并提供及时的更新与欠款报告。 - Legal Compliance: Ensure all tenancy processes and documentation comply with current regulations, with access to legal support where necessary.
法律合规： 确保所有租约流程与文件符合法规，并在需要时获得法律支持。
Tenancy Renewal Negotiation
租约续签谈判
Renewing a tenancy is more than just extending a lease—it’s an opportunity to review rental rates, update terms, and secure stability for both landlord and tenant. We manage the process professionally, ensuring fair negotiations and legal clarity.
续签租约不仅仅是延长租期，更是审查租金水平、更新条款，并为房东与租户双方争取稳定性的机会。我们以专业的方式管理整个流程，确保谈判公平、条款清晰且合法。
Acting on behalf of the landlord, we communicate with tenants, review market rates, and prepare accurate renewal documents that protect your interests.
我们代表房东与租户沟通，审查市场租金水平，并准备准确的续签文件，以保障您的利益。
Scope of Service
服务范围
- Market Review: Analyze current rental trends and comparable listings to propose competitive rates.
市场审查： 分析当前租赁趋势和类似房源的价格，以提出具竞争力的租金水平。 - Term Negotiation: Discuss and agree on updated terms in a clear, professional manner.
条款谈判： 以清晰、专业的方式讨论并达成更新后的租赁条款。 - Documentation: Prepare renewal letters, agreements, and related notices with legal accuracy.
文件准备： 准确起草续签信函、协议及相关通知，确保符合法律要求。 - Tenant Liaison: Handle all communication for a smooth renewal process.
租户协调： 处理所有沟通事宜，确保续签流程顺畅进行。 - Legal Compliance: Ensure renewed terms comply with current regulations, with legal support if needed.
法律合规： 确保续签条款符合法规，并在需要时提供法律支持。
Transform Your Rental Experience
At City Land Rental Resources, we offer a complete range of rental management services designed to support landlords with professional care, legal assurance, and practical solutions. With over 20 years of industry experience, we aim to simplify the rental process and protect your investment every step of the way. 在 City Land Rental Resources，我们提供全方位的租赁管理服务，以专业的关怀、法律保障和切实可行的方案为房东提供支持。凭借超过 20 年的行业经验，我们致力于简化租赁流程，并在每一个环节保护您的投资。